Frequently Asked Questions

When you join the Y, you join a movement - a movement focused on improving your health and our community's health. Click here to learn more about how to purchase a membership and learn all about the benefits that come with it!

Save the sweating for your workout – we can help you at the front desk in each of our centers to get your account up and running or you can Contact Us. 

My Y Pricing Scholarship in the YMCA's rate structure is designed to help us fulfill our mission to serve all. Upon receiving an income-adjusted membership rate, you will receive a program scholarship rate. Please visit your local YMCA center for more information or complete the following Scholarship Application. You must create an online account to access the online form.

YMCA of Greater Charlotte members receive priority registration and/or rates for programs. List and Non-Member pricing is the cost associated with non-YMCA of Greater Charlotte members. 

We are here for you! We can help you at the front desk in each of our centers or you can Contact Us.

Your membership provides full access to our 14 locations throughout the Greater Charlotte area. This includes 13 locations in Mecklenburg County and 1 location in Iredell County. Access to gymnasiums, pools / outdoor water parks, classes, fitness classes and drop-in child care is included!

To change your billing method on file or add / remove household members, contact us here. You'll be directed to our Cases Portal where you'll log in to your YMCA online account to complete your case submission. 

While we hate to see you leave, we understand that there may be times when you need to take a break from the Y. We require 30 days’ notice to your monthly draft date to make account changes.

Membership Hold Policy

Please allow 3-5 business days for processing.

Membership Cancelation Policy

We encourage you to invite friends to join you at the Y for a workout. That’s because the Y is all about community, and healthy living begins with supporting one another. We also know that sometimes people need to experience the Y to fully understand how it can change lives. 

Guests are welcome in our facility during the week (Monday – Thursday). Weekends (Friday – Sundays) and holidays are member-only days. 

We want you to reach your health and wellness goals wherever you live, work or travel. As an active, full-facility member, you can use other YMCA facilities outside our Association at no extra cost. Your membership is accepted at 2,500 Y’s across the United States and Puerto Rico, including other associations throughout North Carolina, South Carolina and Virginia.  Be sure to bring a photo ID and sign a waiver at each new Y. We recommend calling the Y you’ll be visiting for any specific guest / visitor policies ahead of time too. Insurance-based memberships are not eligible for nationwide access.

There are a few simple rules to keep in mind: 50% of your visits must be made to your home YMCA (the local association that collects your membership dues). Because of that, your membership must be placed on hold if you are going to be traveling for more than 28 days and visiting other Y’s. In addition, college students will need to join a Y where their usage will be 50% or greater.

If you are visiting the YMCA of Greater Charlotte from another YMCA association, we will be so glad to have you visit! Be sure to bring your YMCA card and/or photo ID for access. Weekends and holidays are reserved for YMCA of Greater Charlotte members only.

Including your child(ren) on your membership provides up to 2 hours of FREE drop-in care to ensure that your child is in a safe environment while you work out. Drop-in childcare is available to youth ages 8 weeks to 11 years old. Please contact your local center for information on hours of operation and details regarding check-in.

In family centers, youth under 12 years of age must always be accompanied by a parent / guardian unless actively enrolled in a YMCA program with YMCA staff supervision.

In our adult-only centers (Childress Klein, Dowd, Harris Express and Sara’s YMCAs), you must be at least 16 years old to utilize the center.  

Y KIDS

Drop-in childcare is available at select centers for youth ages 8 weeks to 11 years old. Please visit the Member Experience Desk for more information. 

AQUATICS

• 0-11 years of age must always be accompanied by a parent / guardian.
• 12-year-olds may use pools without a parent / guardian on deck if the child has been issued a green swim band through a YMCA swim test.
• 13 years and older can utilize the pools without a parent/guardian on site, regardless of their swim band. 

FITNESS | GROUP EXERCISE 

• 10–11-year-olds may use select equipment in our fitness centers WITH a parent AFTER they have completed a Youth Fitness Orientation.
• 12-15-year-olds may use the fitness centers WITHOUT a parent AFTER completing a Youth Fitness Orientation.

We are so glad to have your friend or family member join us! For referring a new member to the YMCA of Greater Charlotte, you’ll receive a free month of membership. As a referred member, you’ll benefit from a waived joining fee (savings valued at $99).

To refer a friend - fill out this online Refer a Friend form.